Booking Cancellations
- Before your booking date: Full refund to your original payment method. Any redeemed coins are returned to your wallet immediately.
- On the day of your booking: No refund — the booking cannot be reassigned at this point.
- No-show: No refund if you do not arrive on your booked date.
Event Cancellation by Us
If an event is cancelled or your booking cannot be fulfilled due to circumstances on our end, you will receive a full refund within 5–7 business days plus 20 bonus coins as an apology.
Sticker Store Orders
- Item not received: Contact us if your order hasn't arrived within 15 business days of shipment.
- Damaged in transit: Send us a photo within 48 hours of delivery — we'll send a replacement.
- Change of mind: Orders cannot be cancelled once shipped. Contact us within 24 hours of placing the order for pre-shipment cancellations.
Refund Processing
Approved refunds are processed via Razorpay and typically appear within 5–7 business days. UPI refunds are usually faster (1–3 business days).
Coins & Wallet
Coins used in a cancelled booking are returned to your wallet immediately. Coins cannot be refunded as cash under any circumstances.
How to Request a Refund
- Use the manage link in your booking confirmation email to cancel eligible bookings.
- For store orders or special cases, email bookings@tattootattva.in with your booking or order ID.
- We aim to respond within 1 business day.